Privacy policy

Privacy Policy

1. Who is responsible for processing your data? The party responsible for processing your personal data is Luravela. We inform you that ownership of this Website (hereinafter, the "Website") belongs to Luravela. Access to and/or use of the website grants the status of User and implies acceptance, from the moment of such access and/or use, of this Privacy Policy. The User may contact Luravela at the following email address: info.luravela@gmail.com

2. Why is Luravela entitled to process data? Luravela is entitled to process your data for the purpose of providing its services. Luravela takes the protection of your privacy and personal data very seriously. Therefore, your personal information is kept secure and handled with the utmost care. This Privacy Policy governs access to and use of the service (hereinafter, the "Service") that Luravela makes available to Users interested in the services and Content hosted on the website. Regarding consent, the User may withdraw it at any time by sending a message to the email address indicated in the first section of this privacy policy, without affecting the lawfulness of processing based on consent prior to its withdrawal.

3. What are the purposes of processing your personal data by Luravela? Your personal data collected by Luravela may be used for the following purposes, according to the consent given in the corresponding registration form:

  • The provision of the services offered through the website.
  • The sending of commercial communications and/or Newsletters by Luravela. Thus, if the User has consented, their personal data may be used to send them commercial communications and/or Newsletters by mail, telephone, email, SMS/MMS, or other equivalent electronic means of communication.

4. Accuracy of the data provided by Users The User guarantees the accuracy of the personal data provided and is responsible for notifying Luravela of any changes to it. The User shall, in all cases, be responsible for the accuracy of the data provided, and Luravela reserves the right to exclude from the registered Services any User who has provided false data, without prejudice to any other legal actions that may apply.

5. Data retention The personal data provided will be retained by Luravela for as long as the User does not express their wish to unsubscribe from Luravela's services, in order to receive information about the company's services. Subsequently, if necessary, Luravela will keep the information blocked for the legally established periods.

6. User rights regarding their data The User has the right to:

  • Access their personal data.
  • Request the rectification of inaccurate data.
  • Request its deletion.
  • Request the restriction of processing of their data.
  • Object to the processing of their data.
  • Request its portability.
  • Not be subject to automated individual decisions.

7. The User may exercise all of these rights at the following email address (info.luravela@gmail.com), stating the reason for their request and providing a copy of their ID. The User may also send their request by regular mail to the following address: (info.luravela@gmail.com). Without prejudice to any other administrative remedy or judicial action, the User shall have the right to file a complaint with a Supervisory Authority, in particular in the Member State of their habitual residence, place of work, or place of the alleged infringement, if they consider that the processing of their personal data does not comply with the regulations, as well as if they are not satisfied with the exercise of their rights. The supervisory authority with which the complaint has been filed will inform the complainant of the progress and outcome of the complaint.

8. Data security The protection of Users' privacy and personal data is very important to Luravela. Therefore, Luravela does everything within its power to prevent misuse of your data, allowing access to it only to authorized personnel. Luravela maintains data protection security levels in accordance with applicable regulations and has established all technical means within its reach to prevent the loss, misuse, alteration, unauthorized access, and theft of the data that the User provides through the website, without prejudice to informing you that security measures on the Internet are not impregnable. Luravela undertakes to comply with the duty of secrecy and confidentiality regarding personal data in accordance with applicable legislation, as well as to grant secure treatment to any international data transfers and disclosures that may occur. For those services on the website that require registering as a User, a password must be chosen. The User is responsible for maintaining the confidentiality of this password, as well as all activities that occur in the session initiated with their username and password. The User agrees to notify Luravela as soon as possible of any unauthorized use of their Username and/or password or any other security breach. Luravela will not be responsible for damages or losses that may arise from the User's failure to comply with this obligation.

9. Review of the Privacy Policy Luravela reserves the right to review its Privacy Policy whenever it deems appropriate. For this reason, we ask that you periodically check this Privacy Policy to read the most recent version. However, any change made to this Privacy Policy will be communicated to the User.

10. Links to websites Luravela's website may contain links to websites of third-party companies and entities. Luravela is not responsible for the way these companies handle the protection of privacy and personal data, so we recommend that you carefully read the Privacy Policy statements of these websites, which are not owned by Luravela, regarding the use, processing, and protection of personal data. The terms offered by these websites may not be the same as those offered by Luravela.

11. Inquiries If you have any questions about this Privacy Policy or the processing of your data, please contact Luravela by email at the following address: (info.luravela@gmail.com).

12. Acceptance and Consent. The User declares to have been informed of the terms regarding personal data protection, accepting and consenting to their processing by Luravela in the manner and for the purposes indicated in this Privacy Policy.

SMS Marketing and Notifications We value your privacy and the information you agree to share in connection with our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned payment reminders), text marketing offers, and transactional texts, including review requests from us. Our website uses cookies to track the items you place in your shopping cart, even when you have abandoned your checkout process. This information is used to determine when to send SMS cart reminder messages.