Política de reembolso
(LURAVELA)
RETURN POLICY
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS, CHARGES APPLY.
Is it possible to return my order? Yes, it is possible.
If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.
In this case, the order must meet the following conditions:
- The order still contains all the appropriate parts, components, and the packaging has arrived exactly as the product did.
- Normal handling of the product is evident; breakage due to careless handling is excluded.
- Products for which hygiene is important have been thoroughly cleaned before the return process begins.
- The product was found to be defective immediately upon receipt.
- We reserve the right to charge the customer for shipping costs.
- The return will be processed within 7 business days, and if the conditions are met, the return will be officially acknowledged within this period.
*We reserve the right to reject returned items if we suspect the items have been used or damaged through no fault of our own.
How can I return my order? If your order meets the conditions above, you must follow the steps below to start the return process.
- Send an email to: info.luravela@gmail.com
- Make sure the email contains the following:
- Order number
- Reason for the return request
- Photo of the product in case of breakage
- Customer's first and last name
- Customer's address
We will then talk with you and give you the return address. Never send the return to the sender; we will send you the correct address after you request it from us.
You, the customer, are responsible for the shipping costs of returning the product. The consumer has the right to withdraw in accordance with the following provision if the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their commercial or professional activity:
A. CANCELLATION TERMS
Right of cancellation
The cancellation period is 14 days from the day on which you or a third party named by you, other than the carrier, received or accepted the last goods.
Since we work with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund upon receipt of the goods is not possible.
To exercise your right of withdrawal, you must inform Luravela by means of a clear statement (for example, by email) of your decision to withdraw from this contract. The withdrawal is completed once we have received the goods. The costs of returning the goods will be borne by the buyer.
Registration for shipments in transit
Since our products are shipped from Asia, there may be longer transit times over which we have no control. If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. Of course, you can inform us in advance of your cancellation. To ensure the fastest possible return for you, we ask that you send us a shipping confirmation.
Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, with the exception of delivery costs (with the exception of additional costs resulting from your having chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day we receive notice of your withdrawal from this contract and receipt of the goods. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund.
- ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.
REFUND POLICY
Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Several types of products are exempt from being returned. Perishable products such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Then contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at (Info.luravela@gmail.com)
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (Info.luravela@gmail.com) and send your item to: Address, Company Name, City, Postal Code, Country.
Tenemos una política de devolución de 30 días, es decir, dispones de 30 días después de recibir el artículo para solicitar una devolución.
El artículo debe estar en el mismo estado en que lo recibiste, sin usar, con las etiquetas y en su embalaje original, para que se admita su devolución. También necesitarás el recibo o comprobante de compra.
Para iniciar una devolución, puedes ponerte en contacto con nosotros a la dirección info.luravela@gmail.com. Ten en cuenta que las devoluciones deberán enviarse a la siguiente dirección: [INSERTAR DIRECCIÓN DE DEVOLUCIÓN]
Si se acepta la devolución, te enviaremos una etiqueta de envío para la devolución junto con las instrucciones sobre cómo y dónde enviar el paquete. No se aceptarán artículos devueltos sin haber solicitado previamente la devolución.
Para cualquier consulta sobre devoluciones, puedes ponerte en contacto con nosotros a la dirección info.luravela@gmail.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.